FAQS

1. Are your products suitable for sensitive skin? Our products are formulated with natural ingredients, free from harsh chemicals and artificial fragrances. We recommend doing a patch test on your inner wrist before first use. If you have a specific skin condition, please consult a dermatologist prior to use.

2. How long will it take to receive my order? Domestic orders typically arrive within 3–7 business days. International orders may take 7–21 business days depending on the destination. A tracking number will be emailed to you once your order has shipped.

3. What is your return and refund policy? If you receive a damaged or defective product, please contact us within 7 days of delivery with photos of the issue. We'll arrange a free replacement or full refund. Please visit our Refund Policy page for full details.

4. Are your products cruelty-free? Yes! We are proudly cruelty-free. None of our products are tested on animals, and we are committed to sourcing sustainable, ethically produced ingredients.

5. Are your products vegan? Most of our products are vegan-friendly. Please check the individual product page for the full ingredient list and any animal-derived components.

6. How do I choose the right product for my skin type? Each product page includes skin type recommendations and usage tips. If you need personalized advice, feel free to reach out to our team via live chat or email — we're happy to help!

7. Can I change or cancel my order after placing it? Orders can be modified or cancelled within 24 hours of purchase. Please contact us as soon as possible at [your email] and we'll do our best to accommodate your request.

8. Do you ship internationally? Yes, we ship worldwide! Shipping rates and estimated delivery times vary by location and will be calculated at checkout. Please note that international orders may be subject to customs duties and taxes.

9. How should I store my products? For best results, store your products in a cool, dry place away from direct sunlight. Avoid exposing them to extreme temperatures or humidity, which may affect product quality.

10. How can I track my order? Once your order is dispatched, you'll receive a confirmation email with a tracking number. You can use this to monitor your shipment in real time via our carrier's website or our order tracking page.